Le recensioni di TripAdvisor come strumento di analisi. Il caso delle Biblioteche Riunite "Civica e Ursino Recupero"

Abstract

The research aims to describe the perception of the cultural and social role played by the Biblioteche Riunite “Civica e Ursino Recupero” of Catania through the analysis of data provided by the local community and travelers on the TripAdvisor platform, through the use of digital approaches and methods.