Towards a more digital and more social Public Administration

Abstract

The purpose of this paper is to analyze the difficult relationship between citizens and Public Administration in order to stimulate innovation, development and simplification of public service activities. Public Communication is one of the instruments by which every individual person can become part of the administrative decisions and contribute to implement the principle of subsidiarity and participation. The object of the study is also the theme of Digitalization in the Public Administration thanks to the use of internet and new information technologies.