TripAdvisor reviews as an analysis tool. The case of the Biblioteche Riunite “Civica e Ursino Recupero” libraries

Abstract

The research aims to describe the perception of the cultural and social role played by the Biblioteche Riunite “Civica e Ursino Recupero” of Catania through the analysis of data provided by the local community and travelers on the TripAdvisor platform, through the use of digital approaches and methods.