Partage d’informations en contexte de crise Covid-19 : cas des médecins urgentistes
Keywords:
Information sharing, Emergency physicians, Crisis, Covid-19Abstract
This article presents the results of a qualitative empirical study conducted with the medical personnel of an emergency medical aid service during the Covid-19 crisis. It focuses on information sharing in crisis situations in the case of the daily activities of emergency physicians. Data were collected from nineteen interviews. The results demonstrate the importance of information sharing, the multiplication of sharing channels and the central role of hierarchies in crisis context. They also demonstrate the dual role of the broader public health system with regards to the sharing and, more broadly, the management of information in times of crisis.References
Abarghaz, Châou. 2020. “L’accompagnement des professionnels de santé face à une crise sanitaire exceptionnelle : un enjeu managérial pour le Directeur des Soins.” Dans Mémoire d’Ecole des hautes études en Santé publique. https://documentation.ehesp.fr/memoires/2020/ds/chaou_abarghaz.pdf.
Aboueljinane, Lina. 2014. “Evaluation et amélioration des performances des Systèmes d’Aide Médicale Urgente : application au SAMU du département du Val de Marne.” Thèse de doctorat, Ecole centrale Paris.
Assistance Publique – Hôpitaux de Paris (AP-HP). 2020. “Covid-19 : explications du Pr Pierre Carli sur l’organisation du SAMU pour faire face à l’épidémie.” Vidéo YouTube, 20 avril 2020. https://www.youtube.com/watch?v=o_rVDAujZlw.
Avanzi, Daniel da Silva, Anderson Foggiatto, Vanessa Aline dos Santos, Fernando Deschamps, and Eduardo de Freitas Rocha Loures. 2017. “A framework for interoperability assessment in crisis management.” Journal of Industrial Information Integration, no. 5 : 26−38. https://doi.org/10.1016/j.jii.2017.02.004.
Ayatollahi, Haleh, Peter A. Bath, and Steve Goodacre. 2013. “Information needs of clinicians and non-clinicians in the Emergency Department: a qualitative study.” Health Information and Libraries Journal 30 (3) : 191−200. https://doi.org/10.1111/hir.12019.
Baumard, Philippe. 2019. “Information Crises and Crisis Information.” In Encyclopedia of Library and Information Sciences, edited by John D. McDonald and Michael Levine-Clark. New York: CRC Press.
Blandin, James S., and Warren B. Brown. 1977. “Uncertainty and management’s search for information.” IEEE Transactions on Engineering Management EM-24 (4) : 114−19. https://doi.org/10.1109/TEM.1977.6447255.
Booth, Christopher M., and Thomas E. Stewart. 2003. “Communication in the Toronto critical care community: important lessons learned during SARS.” Critical Care 7 (6) : 405−06.
Boumrar, Julie. 2010. “La crise : levier strategique d’apprentissage organisationnel. ” Vie & sciences de l’entreprise 185-186 (3) : 13−26. https://doi.org/10.3917/vse.185.0013.
Combalbert, Laurent. 2018. Le management des situations de crise : Anticiper les risques et gérer les crises. Paris : ESF éditeur.
Coombs, Timothy, and Sherry Holladay. 2015. “CSR as crisis risk: expanding how we conceptualize the relationship.” Corporate Communications: An International Journal 20 (2): 144−62. https://doi.org/10.1108/CCIJ-10-2013-0078.
Couty, Edouard. 2004. Plan blanc et gestion de crise. Guide d’aide à l’élaboration des schémas départementaux et des plans blancs des établissements de santé. Ministère de la Santé et de la Protection sociale.
Daei, Azra, Mohammad Reza Soleymani, Hasan Ashrafi-rizi, Ali Zargham-Boroujeni, and Roya Kelishadi. 2020. “Clinical information seeking behavior of physicians: A systematic review.” International Journal of Medical Informatics 139 (104144) : 1−14.
Datta, Rakesh, Arun Kumar Yadav, Anubhav Singh, Karuna Datta, and Ankur Bansal. 2020. “The infodemics of COVID-19 amongst healthcare professionals in India.” Medical Journal Armed Forces India 76 (3) : 276−83. https://doi.org/10.1016/j.mjafi.2020.05.009.
Dervin, Brenda, Lois Foreman-Wernet, and Eric Lauterbach. 2003. Sense-Making Methodology Reader: selected writings of Brenda Dervin. New York: Hampton Press, Inc.
Dictionnaire de l’Académie nationale de médecine (en ligne). n.d. “Urgence.” Consulté le 26 septembre 2022. http://dictionnaire.academie-medecine.fr/search/results?titre=urgence.
Direction générale de la santé (DGS) et Direction générale de l’offre de soins (DGOS). 2019. Guide d’aide à la préparation et à la gestion des tensions hospitalières et des situations sanitaires exceptionnelles. Ministère des Solidarités et de la Santé.
Fédération Hospitalière de France (FHF). 2015. “Les métier médicaux : médecin.” https://www.hopital.fr/Nos-metiers/Les-metiers medicaux/Medecin>.
Fidel, Raya, Annelise Mark Pejtersen, Bryan Cleal, and Harry Bruce. 2004. “A multidimensional approach to the study of human-information interaction: A case study of collaborative information retrieval.” Journal of the American Society for Information Science and Technology 55 (11) : 939−53. https://doi.org/10.1002/asi.20041.
Grant, Tim, and Gijs van den Heuvel. 2010. “Modelling the Information Sharing Process in Military Coalitions: A work in progress.” In 7th International ISCRAM Conference, Seattle, USA.
Guillemette, François, et Jason Luckerhoff. 2012. Méthodologie de la théorisation enracinée : fondements, procédures et usages. Presses de l’Université du Québec.
Hagar, Christine. 2012. Crisis information management : communication and technologies. Oxford, UK : Chandos Pub.
Hamelin, Pierre-Luc, et Jean-Jacques Arzalier. 2018. “Risques de la régulation médicale en médecine d’urgence. Analyse des dossiers de plaintes de la permanence des soins ambulatoire au SAMU du Var.” Médecine & Droit, no. 149 : 39−46. https://doi.org/10.1016/j.meddro.2017.09.003.
Haute autorité de santé (HAS). 2011. Modalités de prise en charge d’un appel de demande de soins non programmés dans le cadre de la régulation médicale. Saint-Denis: Haute Autorité de Santé.
Ibrahim, Nurain Hassan, and David Allen. 2012. “Information sharing and trust during major incidents: Findings from the oil industry.” Journal of the American Society for Information Science and Technology 63 (10) : 1916−28. https://doi.org/10.1002/asi.22676.
Kosteniuk, Julie G., Debra G. Morgan, and Carl K. D’Arcy. 2013. “Use and perceptions of information among family physicians: sources considered accessible, relevant, and reliable.” Journal of the Medical Library Association 101 (1) : 32−7.
Krakowska, Monika. 2020. “Information behavior in crisis situations.” Zagadnienia Informacji Naukowej - Studia Informacyjne 58 (2A(116A)) : 61−85.
Kurschat, Catherine. 2020. “Crise sanitaire 2020 : Entre Sens et Résilience organisationnelle, le coeur d’une équipe de soins.” Projectics / Proyéctica / Projectique, no. Hors Série(HS) : 11−32. https://doi.org/10.3917/proj.hs01.0011.
Larousse en ligne, n. d. “Organisation.” Consulté le 25 septembre 2022. https://www.larousse.fr/dictionnaires/francais/organisation/56421.
Lefèbvre, Brice. 2020. “La communication publique en période de crise : Analyse comparative des discours institutionnels belges, français et canadiens durant la crise du coronavirus.” Mémoire de Master, Faculté des sciences économiques, sociales, politiques et de communication, Université catholique de Louvain.
Lezon Rivière, Anna, and Madjid Ihadjadene. 2018. “Trust and Information Behavior of French Air Force Flight Nurses.” In Confidence and Legitimacy in Health Information and Communication, edited by Céline Paganelli, 87−105. London : ISTE Editions. https://doi.org/10.1002/9781119549741.ch5.
MacDonald, Jacqueline M. 2011. “The Information Sharing Behaviour of Health Service Managers: a three-part study.” PhD Thesis, The University of Sheffield, Information School.
Organisation mondiale de la Santé (OMS). 2018. “Communication du risque pendant les urgences sanitaires.” [Communicating risk in public health emergencies: a WHO guideline for emergency risk communication (ERC) policy and practice]. Genève : Organisation mondiale de la Santé.
Organisation mondiale de la Santé (OMS). 2020. “Managing the COVID-19 infodemic: Promoting healthy behaviours and mitigating the harm from misinformation and disinformation.” https://www.who.int/fr/news/item/23-09-2020-managing-the-covid-19-infodemic-promoting-healthy-behaviours-and-mitigating-the-harm-from-misinformation-and-disinformation.
Piaud, Cédric. 2012. “La circulation interne de l’information dans les ARS. Un enjeu à ne pas sous-estimer pour un chargé de projet : l’exemple de l’ARS Bretagne.” Mémoire de master, EHESP, SciencesPo Rennes.
Reddy, Madhu C., and Bernard J. Jansen. 2008. “A model for understanding collaborative information behavior in context: A study of two healthcare teams.” Information Processing & Management 44 (1) : 256−73.
Reeder, Blaine, Debra Revere, Rebecca A. Hills, Janet G. Baseman, and William B. Lober. 2012. “Public Health Practice within a Health Information Exchange: Information Needs and Barriers to Disease Surveillance.” Online Journal of Public Health Informatics 4 (3). https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3615831/.
Savolainen, Reijo. 2017. “Information sharing and knowledge sharing as communicative activities.” Information Research: An International Electronic Journal 22 (3). http://informationr.net/ir/22-3/paper767.html.
Sedlár, Martin. 2017. “Situation Assessment and Decision Making Strategies of Emergency Medical Services Physicians in Routine and Non-Routine Situations.” Studia Psychologica 59 (2) : 127−38. https://doi.org/10.21909/sp.2017.02.735.
Samu-urgences de France (SUdF) et Société française de médecine d’urgence (SFMU). 2013. “SMUR : Référentiel et guide d’évaluation. Samu-Urgences de France (SUdF).”
Sonnenwald, Diane H. 2006. “Challenges in sharing information effectively: examples from command and control.” Information Research 11 (4). http://informationr.net/ir/11-4/paper270.html.
Talja, Sanna, and Preben Hansen. 2006. “Information Sharing.” In New Directions in Human Information Behavior (Information Science and Knowledge Management), edited by Amanda Spink and Charles Cole, 113−34. Dordrecht: Springer. https://doi.org/10.1007/1-4020-3670-1_7.
Telion, Caroline, Jean Sébastien Marx, C. Dautreppe, et Pierre A. Carli. 2020. “Retour d’expérience sur la régulation au Samu de Paris pendant la crise de Covid-19.” Annales françaises de médecine d’urgence 10 (4-5) : 202−11. https://doi.org/10.3166/afmu-2020-0281.
Villeneuve, Lucie. 2007. “La circulation de l’information clinique dans un réseau de services intégrés : des facteurs d’adoption et de résistance à l’implantation d’un système informatisé. ” Mémoire de master, Département de médecin sociale et préventive, Faculté de médecine, l’Université Laval.
Wilson, Tom D., Nigel Ford, David Ellis, and Allen Foster. 2002. “Information seeking and mediated searching: Part 2. Uncertainty and its correlates.” Journal of the American Society for Information Science and Technology 53 (9) : 704−15. https://doi.org/10.1002/asi.10082.
Zeinali, Vahideh, Hamid R. Jamali, and Mahtab S. Mahdavi. 2014. “Triggers and barriers of collaborative information behavior (CIB) among physicians: a qualitative study.” In Qualitative and Quantitative Methods in Libraries International Conference (QQML2014), Istanbul, Turkey.
Downloads
Published
Issue
Section
License
Copyright (c) 2022 Aracne Editrice
![Creative Commons License](http://i.creativecommons.org/l/by-nc-sa/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.